Privacy Policy

Effective Date: September 25, 2026
Last Updated: September 25, 2026

Welcome to Publiqa ("we," "our," or "us"). Publiqa is an AI-powered social media automation and video creation platform accessible at publiqa.ai (the "Service"). We are committed to protecting your privacy and ensuring you understand how your personal information and creative content are collected, used, and safeguarded.

1. Information We Collect

1.1 Account Information

When you create an account, we collect basic profile details:

Your name and email address.
Your password (stored using secure, irreversible cryptographic hashing).
Workspace and team profile preferences.

1.2 Creative Content & Brand Assets

To provide the Service, we process the content you input or upload:

Brand kit assets: logos, color codes, guidelines, audience descriptions, and custom instructions.
Campaign briefs, topics, article links, and prompt descriptions.
Media files you upload directly: product imagery, photos, audio, and video clips.
Generated outputs: social media copy, video storyboards, captions, and finalized video files.

1.3 Billing & Subscription Data

When you subscribe to a paid tier or purchase credits, transactions are processed by our certified global payment partners. We store your subscription tier, billing period, and invoice records. We never store your full credit card numbers or sensitive payment details on our servers.

1.4 Technical & Usage Data

To maintain platform security and performance, we automatically log:

Browser and device type.
IP addresses and login timestamps.
Feature usage metrics (e.g., credit consumption, generations completed, and publishing history).

2. How We Use Your Information

We process your data exclusively to deliver and improve your experience:

Generating & Rendering Content: Producing tailored social copy, scripts, voiceovers, and videos based on your creative briefs.
Brand Consistency: Applying your configured Brand Kit guidelines to maintain consistent tone and visuals across campaigns.
Publishing & Distribution: Delivering your scheduled posts to connected social channels and webhooks upon your direction.
Account Management & Support: Managing workspace access, team permissions, quota tracking, and providing customer support.
Security & Integrity: Protecting against unauthorized access, fraudulent billing, and platform abuse.

3. Artificial Intelligence & Content Privacy

Your privacy is paramount when using our AI tools:

No Training on Your Private Data: Your proprietary inputs, brand documents, media uploads, and generated campaigns are processed solely to produce your requested outputs. They are not used to train public foundation AI models.
Secure Processing: Content generation requests are transmitted over encrypted connections to enterprise AI processing environments with strict data protection commitments.

4. Data Storage and Security

Encryption: All data in transit is protected using modern TLS encryption. Sensitive credentials and connected channel access tokens are encrypted at rest.
Cloud Infrastructure: Your media assets and rendered videos are stored in secure, enterprise-grade cloud storage with isolated access controls.
Workspace Isolation: Data between different workspaces is strictly segregated. Team members only have access to the workspaces they are explicitly invited to.

We do not sell, rent, or monetize your personal information or content. We share data only with trusted third parties necessary to operate our service:

Infrastructure Providers: Cloud hosting, secure storage, and transactional email services.
Payment Processors: Authorized payment gateways to securely handle billing and taxes.
Connected Social Channels: Only when you explicitly authorize connecting accounts (e.g., YouTube, LinkedIn) to publish content on your behalf.
Legal Requirements: If required by law, subpoena, or valid legal request to protect our rights and user safety.

6. Your Rights & Choices

You maintain full control over your data:

Access & Export: Download your generated videos, copy, and creative assets at any time.
Correction & Updates: Update your account details, brand kits, and connected channels directly in your dashboard.
Account & Data Deletion: Delete campaigns, media assets, or your entire account at any time from your settings. Deleting your account permanently removes your workspace data and assets from our active systems.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect improvements to our platform or legal requirements. When significant changes occur, we will notify you via email or through an announcement in your dashboard.

8. Contact Us

If you have questions about your privacy or wish to exercise any of your data rights, contact us at:

Email: [email protected]